Since the closure of Cleveland Terrace and other Post Offices around Darlington, queues at the main Post Office on Crown Street have grown to gargantuan proportions. No business that cared about its customers would require them to stand for over half an hour, just to post a parcel. It's absolutely appalling and yet they seem totally oblivious to the cost of their inadequacies in terms of stress and lost productivity. Post Office Ltd just doesn't give a damn!
Setting out today at 11am to post my weekly parcel to Will in Afghanistan, my colleague (if you think I'm going to queue up that long, you've got another think coming: I know what it's like) arrived back at my shop at 11.46. It's a two minute walk in each direction. You do the maths. Normally, the whole thing takes about half an hour, which is totally unacceptable anyway. Today, it took over three-quarters of an hour: that's a cost to me of over £5 in wages.
There were FIVE service points open. FIVE!!! So it wasn't as if they were manning the whole counter to try to serve customers properly. They only put five staff on duty at 11am one week before Christmas. Are these people stupid? Probably: they certainly don't give a damn about customer service.